iHopePrayLove

Refund and Digital Access Policy

Refund and Digital Access Policy

Last updated: 20 August 2026

This Refund and Digital Access Policy explains how refunds, cancellations, and access issues are handled for iHopePrayLove digital products, app access, beta access, memberships, and Life Inventory-related offers.

iHopePrayLove provides faith-based reflection, structure, and personal accountability tools. Our products and services are digital, virtual, educational, and reflective in nature. They are not therapy, medical advice, diagnosis, crisis support, pastoral counseling, legal advice, financial advising, or a substitute for qualified professional care.

Digital Products and App Access

Because iHopePrayLove products are digital and access may begin immediately after checkout, purchases are generally non-refundable once access has been granted, the product has been downloaded, or the app experience has been started.

Beta Access

Beta access is offered so selected users can test the app experience and provide honest feedback before public release.

If you received free beta access through a coupon code, there is no refund due because no payment was collected.

If you paid for beta access, refunds may be considered only if you were charged more than once for the same beta access, you were unable to access the app due to a technical issue that iHopePrayLove could not reasonably resolve, or you purchased access by mistake and had not yet started the app experience.

Life Inventory Reset Pass

The Life Inventory Reset Pass is a one-time digital app experience designed to help you complete a Life Inventory, review your results, and move through a guided reset.

Refund requests may be reviewed if you were charged twice, were unable to access the product due to a technical issue that iHopePrayLove could not resolve, or purchased the pass by mistake and had not yet started the Life Inventory Audit or reset experience.

Once the Life Inventory Audit or reset experience has been started, the purchase is generally non-refundable.

Monthly Membership

Monthly membership access may be canceled before the next billing date. Canceling a monthly membership stops future renewals. It does not automatically refund prior payments, partial months, or unused time unless required by law or approved by iHopePrayLove due to a duplicate charge or unresolved technical access issue.

Annual Membership

Annual membership access may be canceled before the next renewal date. Canceling an annual membership stops future renewal. It does not automatically refund the current annual term unless required by law or approved by iHopePrayLove due to a duplicate charge or unresolved technical access issue.

Life Inventory Audit Sessions

Life Inventory Audit sessions are scheduled services. If you need to reschedule, contact iHopePrayLove as soon as possible. Refunds for scheduled audit sessions may be limited once a session has been booked, prepared for, missed, or completed. If you cannot attend your scheduled session, you may request to reschedule. Repeated missed appointments or late cancellations may not be eligible for refund.

Technical Issues

If you experience a login, access, download, checkout, or app issue, contact iHopePrayLove support with your name, the email used at checkout, the product purchased, a screenshot of the issue, and a description of what you were trying to do. iHopePrayLove will make reasonable efforts to help resolve access issues.

No Physical Returns

iHopePrayLove does not currently sell physical products through this checkout that require physical return shipping. Because the current offers are digital, virtual, or service-based, there is no physical return process.

Professional Support and Safety

iHopePrayLove tools are designed for faith-based reflection, personal inventory, structure, and accountability. They are not a replacement for licensed therapy, medical treatment, diagnosis, crisis care, legal advice, financial advice, or other qualified professional support. If you feel unsafe, are in crisis, or are thinking about harming yourself or someone else, call or text 988 in the United States or contact emergency services immediately.

Contact

For refund, access, or support questions, contact iHopePrayLove support at: ihopepraylove@gmail.com. Please allow up to two business days for a response during posted support hours.